Shipping Policy – Floréal Christmas Boutique

1. How your items are delivered

Whether you prefer in-store pickup, local delivery, or Canada-wide shipping, we pack every item with great care so your decorations arrive exactly as expected—ready to brighten your holidays.

Delivery usually takes around 5 business days, although high-season demand may extend processing times slightly.

Product Type Fee Example
Standard items $15 $15
6.5’ / 7.5’ Tree $40 $40
9’ Tree (2 boxes) $65 $65
12’ / 15’ Tree (3 boxes) $115 $115
⚠️ If you order a tree and standard items, the fees are cumulative.
Example: $15 + $65 = $80.
– Mandatory delivery signature
– $100 insurance included (extra available)
– Missed delivery? 5-day pickup window before return

2. If something goes wrong

If anything arrives damaged or incomplete, reach out within 48 hours at commandes@floreal.ca with photos so we can assist quickly.

  • Shipping fees are non-refundable.
  • No extra charges without your approval.
  • If a parcel returns to Floréal, refunds are issued minus shipping fees or reshipping fees apply.

Warranty Policy – Christmas Items

1. Returns in certain situations

Christmas items may be refunded within 10 days of purchase, provided they are not discounted.

⚠️ All discounted items are final sale.
Including:
– Discounted Christmas decorations
– Any marked-down item (any percentage)
– Black Friday, Cyber Monday, Boxing Day purchases
– Items ending in .44 / .94 / .75

2. Conditions

  • Original receipt required
  • Unused, intact items only
  • Original packaging required
  • Tags and accessories included

3. Exclusions

  • Shipping and service fees
  • Commercial accounts

Our commitment: a joyful, elegant, hassle-free holiday shopping experience.